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Year after year we are conferred with new awards and accolades by local and foreign independent organisations which have recognised Commercial Bank for its outstanding contribution to the Banking Industry. Very few Sri Lankan banks have won such awards for excellence.
The Commercial of Ceylon has been adjudged the ‘Most Innovative Customer Service Banking Brand, Sri Lanka 2018’ by the UK-based ‘Global Brands’ – a magazine that provides reviews, opinions, news and polls on leading brands across the globe.
Commercial Bank was evaluated alongside more than 7,000 other companies in a study conducted by an independent external research agency appointed by the Global Brands and was chosen as the recipient of this award from Sri Lanka. The agency collected data from publicly available sources and submitted its nominations in the award categories to Global Brands Publications Limited.
The Bank received this award at a ceremony at the Banyan Tree Macau. Commercial Bank’s Deputy General Manager Marketing Mr Hasrath Munasinghe accepted the award on behalf of the Bank.
The Global Brands Awards programme was established with the aim of honouring excellence in performance and rewarding companies across different sectors. The awards recognise companies that have performed extraordinarily well in the fields of Finance, Education, Hospitality, Lifestyle, Automobiles and Technology.
Among the most prominent customer service enhancement features that the Bank has introduced are Automated Banking Centers in strategic locations to allow customers to carry out their banking transactions 24x7. The Bank also introduced Sri Lanka’s first fully-automated cheque deposit machine and has a widespread network of holiday banking centers including supermarket banking counters, branches that work from 9.00 am to 9.00 pm and branches that are open on weekends and national holidays.
The Bank has also introduced many cutting-edge innovative e-Banking solutions including SMS Banking, Mobile Phone Cash Top Up, Overseas SWIFT Money Remittance Services as well as Self-service Touch Screens in branches and Automated Instant Cash and Cheque Deposit Machines and ATMs which offer utility bill payment facilities in addition to cash withdrawals.
Additionally, Commercial Bank Cards have introduced many service enhancements such as Over The Air Pin (OTAP) facility, auto bill pay facility, remitting money through Visa and Mastercard, and Credit Card bill settlements through the website to facilitate customer convenience.
The only Sri Lankan Bank to be ranked among the world’s top 1000 banks for eight years consecutively, Commercial Bank operates a network of 266 branches and 830 ATMs in Sri Lanka. The Bank has won multiple international and local awards in 2016 and 2017 and over 30 international and local awards in 2018.
Commercial Bank’s overseas operations encompass Bangladesh, where the Bank operates 19 outlets; Myanmar, where it has a Representative Office in Yangon and a Microfinance company in Nay PyiTaw; and the Maldives, where the Bank has a fully-fledged Tier I Bank with a majority stake.
Commercial Bank Deputy General Manager Marketing Mr Hasrath Munasinghe (right) receives the award presented by ‘Global Brands’ in Macau.