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SDC Activities & Services  

	Undertakes Training Needs Analysis.
	Formulates Training & Development plan.
	Designing and conducting training programs on all Bank related areas & as well as
	-	Managerial Skills Development, Quality based programs, Customer Care, Secretarial Training, Business Communications for all levels.
	-	Training on special areas be formulated and conducted on request.
	-	Window based IT training.
	Customized Training Programs on request.
	Developing a suitable evaluation feedback / evaluation mechanism, to measure the effectiveness of training inputs.
	Psychometric Testing (Certified administrators of SHL (UK) tests).
	Job Analysis & Competency Designing.
	Design & Implementation of Assessment & Development Centers.
	Initiating a counselling process & training of counselors.
	Any other HRD related activities.
	Auditorium facilities

The Staff Development Center (SDC) auditorium can be hired for Staff Training Activities, Conferences and Management Meetings. Details of facilities available and cost structure could be obtained from SDC.

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Recent Activities of SDC The Management Development Program at AIT Bangkok It was November 2002 that our bank signed a historic MOU with Asian Institute of Technology (AIT) Bangkok to obtain their premium training services by conducting high quality training programs in Sri Lanka and at AIT Bangkok. The SDC conducted two programs in November 2002 and May 2003 respectively in Sri Lanka primarily for our external clients, with the resources of the AIT Extension, the Arm of AIT dealing with corporate training. This effort was inline with the corporate HRD Policy of Commercial Bank to bring high quality training within reach of corporates in Sri Lanka at affordable prices.	"Business Leadership in an Uncertain Environment" Program 1 -from 3-8 November 2003
Seminar on Banking Business and Industrial Relations in the Banking Sector for Labour Officers At the request of the Commissioner General of Labour, another program of 1 day duration was held for the benefit of the newly recruited labour officers in June 2003. The program was attended by 31 officers and was well rated. In December 2003, SDC conducted a similar program at a higher level for a group of newly promoted Assistant Labour Commissioners. 30 officers participated in this program.

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Programs on Offer

Banking Operations for Executive and Managerial Grades:

	Refresher program on Law relating to Banking
	Operations/ Securities
	Accounts Management
	Credit Analytical Skills
	Schematised Lending
	International Trade and Trade Finance
	Trends in International Trade
	Treasury Programs

Banking Operations for Clerical Grade

	Induction program
	Refresher Program on Basic Skills
	Retraining programs on Critical areas of Banking interest
	Credit Operations

Managerial Skills

	Managing People
	Critical Managerial Skills
	Interviewing Skills
	Presentation Skills
	Employee Performance Appraisal
	Counselling Skills
	Business Writing Skills
	Self Development
	Creativity & Innovation

Customized IT Based Training

	MS Office Applications [ Word, Excel, Power Point, Access]
	Lotus Notes
	Internet
	Any other special packages

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Others

	Skill Developments for Effective performance for Secretaries
	Office productivity for Secretaries
	Oral Communication Skills for Office Assistants/ Drivers/ Electricians [Sinhala/ English]
	Performance enhancement Programs for Telephone Operators
	Unit Focused Customer Care programs
	Training of Counsellors
	Training on specialized areas could be formulated and conduct on request

In view of the fact that training should be result oriented, it is pertinent to state that training provided and methodology to be adopted in this context, would be customized, based on the actual requirements of the unit / organization concerned. Our valued clients are kindly requested to contact our staff Development Center to obtain a copy of the" Staff Development GuidE," and / or details of programs.

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How we could assist you

Our clients are kindly requested to communicate with the Staff Development Center

	They may either make nominations for internal training programs conducted by SDC for the Bank Staff or
	Discuss with the SDC their specific needs to enable the SDC to offer customized programs catering to such needs. On request arrangements could be made for one of our Executive officers to call over.
	SDC also arranges public programs of general interest and would call for nominations at the appropriate time. An outline of the program schedule could be obtained from SDC on request.
	Arrangements are being finalized to conduct premium training programs on management & banking operations related subjects, in collaboration with prestigious institutions in India , Singapore , Europe and USA . This would enable the local Business / Banking fraternity to benefit from such programs at a relatively lower cost than sending their people on training to overseas locations at a higher cost.

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